Contact Us

Business clients

We're here to answer your questions and provide support in any way we can.

Association services

Toll-free: 888-722-6669


Providing products and services specifically designed to meet the needs of property management companies and community associations including:

  • Payment processing
  • Association deposit services
  • Association loans
  • Deposit services

Log in to make a payment online(opens in a new tab)

Learn more about payment options

General account information

BB&T Phone24: 800-BANK-BBT (800-226-5228)

  • General account inquiries about your checking, savings and CD accounts

Cash management & disbursement

BB&T Treasury Management
Inquiries: 800-810-5625
Client support: 800-774-8179


  • General inquiries
  • ACH
  • CashManager OnLine®
  • CD ROM check imaging
  • Lockbox services
  • OnSite Deposit
  • Wire transfer service

Commercial lending offices

Corporate Lending Services: 336-733-2752


  • Large corporate credit and syndications

Corporate trust

Institutional Trust Services: 800-682-6902, ext. 64606


  • Investment management
  • Employee benefit services
  • Investment advisory services
  • Philanthropic services
  • Corporate trust services

Debit cards

BB&T Phone24: 800-BANK-BBT (800-226-5228)

Account information is available through BB&T Phone24 24 hours a day, 7 days a week. Self-services, such as ordering a new debit card, are available by logging in to your online banking account.

  • General inquiries about your BB&T Debit Card
  • Report lost or stolen cards
  • Activate your BB&T Debit Card
  • Change PIN

Credit cards


Customer service fax: 252-296-7018

Bulk maintenance request fax: 252-296-7145

Mail payments to:
PO Box 580340
Charlotte, NC 28258-0340

Mail inquiries to:
PO Box 200
Wilson, NC 27893

Credit card management - BB&T eZBusiness support


  • Password and user ID help for BB&T eZBusiness
  • Technical support for BB&T eZBusiness

Log in to BB&T eZBusiness(opens in a new tab)

Employee benefits small group specialists

Email(opens in a new tab)

  • Group medical (for 10 and less employees)
  • Ancillary group products
  • Life, dental, long-term disability and short-term disability
  • Section 125 plans

Regional offices:

Insurance - Preferred business sales center


Email(opens in a new tab)

  • Small business
  • Property
  • General liability
  • Business auto
  • Workers' compensation

Insurance - Claims center

International customer service desk

Foreign exchange trading desk


  • General inquiries

BB&T Commercial Finance


  • Working capital solutions
  • Factoring

BB&T Commercial Lending


  • General inquiries

BB&T Equipment Finance



  • Equipment loans and leases
  • Payoff information
  • Title information

Mail inquiries to:
BB&T Equipment Finance
600 Washington Ave, Suite 201
Towson, MD 21204

BB&T Dealer Finance



Mail payoffs to:
BB&T Dealer Finance
PO Box 2306
Wilson, NC 27894

Mail overnight payoffs to:
BB&T Dealer Finance
2713 Forest Hills Rd SW
Wilson, NC 27893

Mail payments with coupon to:
BB&T Dealer Finance
PO Box 580048
Charlotte, NC 28258-0048

Mail payments without coupon to:
BB&T Dealer Finance
PO Box 819
Wilson, NC 27894

BB&T Small Business Lending

Merchant Services



  • Account maintenance
  • Order supplies
  • Terminal assistance
  • Repair, supply and retrieval requests
  • Charge-backs
  • General inquiries

Mail maintenance requests to:
PO Box 698
Wilson, NC 27893

Merchant Connection support

Payroll services


Associates are available 8 am to 5 pm ET, Monday through Friday.

  • Payroll processing
  • New-hire reporting
  • Tax services

Only deposit products are FDIC insured.

Investment and Insurance Products:
? Are not FDIC or any other government agency insured ? Are not bank guaranteed ? May lose value

Truist, BB&T®, Sterling Capital®, SunTrust®, SunTrust PortfolioView, Truist Securities®, SunTrust Premier Program®, AMC Pinnacle®, AMC Premier®, Access 3®, Signature Advantage Brokerage, Custom Choice Loan®, SunTrust SummitView®, and GFO Advisory Services®?are service marks of Truist Financial Corporation. All rights reserved. All other trademarks are the property of their respective owners.

Services provided by the following affiliates of Truist Financial Corporation: Banking products and services, including loans and deposit accounts, are provided by SunTrust Bank and Branch Banking and Trust Company, both now Truist Bank, Member FDIC. Trust and investment management services are provided by SunTrust Bank and Branch Banking and Trust Company, both now Truist Bank, and SunTrust Delaware Trust Company. Securities, brokerage accounts and/or insurance (including annuities) are offered by Truist Investment Services, Inc. (d/b/a SunTrust Investment Services, Inc.) and P.J. Robb Variable Corp., which are SEC registered broker-dealers, members FINRA, SIPC, and a licensed insurance agency where applicable. Investment advisory services are offered by Truist Advisory Services, Inc. (d/b/a SunTrust Advisory Services, Inc.), GFO Advisory Services, LLC, Sterling Capital Management, LLC, and Precept Advisory Group, LLC, each SEC registered investment advisers. Sterling Capital Funds are advised by Sterling Capital Management, LLC. Mortgage products and services are offered through SunTrust Mortgage, a tradename for SunTrust Bank now Truist Bank. Life insurance products are offered through Truist Life Insurance Services, a division of Crump Life Insurance Services, Inc., AR license #100103477, a wholly owned subsidiary of Truist Insurance Holdings, Inc.

"Truist Advisors" may be officers and/or associated persons of the following affiliates of Truist Financial Corporation: SunTrust Bank now Truist Bank, our commercial bank, which provides banking, trust and asset management services; Truist Investment Services, Inc., a registered broker-dealer, which is a member of FINRA and SIPC, and a licensed insurance agency, and which provides securities, annuities and life insurance products; Truist Advisory Services, Inc., an SEC registered investment adviser which provides Investment Advisory services.

Comments regarding tax implications are informational only. Truist and its representatives do not provide tax or legal advice. You should consult your individual tax or legal professional before taking any action that may have tax or legal consequences.

Truist Wealth, International Wealth, Center for Family Legacy, Business Owner Specialty Group, Sports and Entertainment Group, and Legal and Medical Specialty Groups are marketing names used by affiliates of Truist Financial Corporation.

Truist Securities is the trade name for the corporate and investment banking services of Truist Financial Corporation and its subsidiaries, including Truist Securities, Inc., member FINRA and SIPC.

Truist Bank, Member FDIC and an Equal Housing Lender.?

New York City residents: Translation or other language access services may be available. When calling our office regarding collection activity, if you speak a language other than English and need verbal translation services, be sure to inform the representative. A description and translation of commonly-used debt collection terms is available in multiple languages at

Branch Banking and Trust Company is now Truist Bank.?Learn more.

BB&T and SunTrust have merged to become Truist. Both institutions will continue to offer independent product lines for a period of time. This may include differing underwriting guidelines, product features, terms, fees and pricing. Our friendly teammates at your local SunTrust branches will be happy to walk you through their respective products. You can also learn more by contacting them at 800-SUNTRUST or

BB&T Complete Client Protection

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