Contact Us

Personal clients

We're here to answer your questions and provide support in any way we can.

Association Services - Condo/HOA payments


  • Enroll, cancel or change BB&T Association Pay (ACH payment)
  • Learn how to make a payment online
  • Find out various ways homeowner payments are accepted

Log in to make a payment online(opens in a new tab)

General account information

BB&T Phone24: 800-BANK-BBT (800-226-5228)

  • Make general account inquiries about your checking, savings and CD accounts

Debit cards

BB&T Phone24: 800-BANK-BBT (800-226-5228)

Account information is available through BB&T Phone24 24 hours a day, 7 days a week. Self-services, such as ordering a new debit card, are available by logging in to your online banking account.

  • Make general inquiries about your BB&T Debit Card
  • Report lost or stolen cards
  • Activate your BB&T Debit Card
  • Change PIN

Credit cards


Self-services, such as ordering a new card, are available by logging in to your online banking account.

  • Report a lost or stolen card
  • Make balance inquiries
  • Make payments
  • Request a credit line increase
  • Make general inquiries about your BB&T credit card

Mail payments to:
PO Box 580340
Charlotte, NC 28258-0340

Mail inquiries to:
PO Box 200
Wilson, NC 27893



  • Obtain or change PIN
  • Obtain balance or transaction information
  • Report lost or stolen card
  • Report unauthorized use of card
  • Ask questions about statement
  • Dispute transactions

Credit report disputes

Mail credit disputes to:
BB&T Retail Lending
Attn: Credit Dispute Department
PO Box 1847
Wilson, NC 27894

If you have a question around credit report information provided by BB&T, we have dedicated associates to research and, if necessary, correct credit report information.

Please mail us your dispute and we will begin reviewing it as soon as it is received. Because we want to fully investigate your concern, it may take up to 30 days to respond from the date we receive your dispute.

Credit disputes will be considered Fair Credit Reporting Act conforming disputes if submitted to the address provided.

Insurance - Personal insurance sales center


Emailpersonal insurance sales center (opens in a new tab)

  • Homeowners coverage
  • Personal auto
  • Recreational/pleasure craft
  • Scheduled property
  • Personal umbrella

Insurance - Life insurance sales center


Emaillife insurance sales center (opens in a new tab)

  • Whole life
  • Universal life
  • Term life
  • Variable life
  • Individual disability
  • Long-term care

Insurance - Health insurance sales center


EmailHealth insurance sales center (opens in a new tab)

  • Individual/family major medical
  • Short-term health coverage
  • Medicare supplement
  • Individual/family dental
  • International travel insurance

Insurance - Personal insurance service center

BB&T Investments



  • Schedule an appointment with a financial consultant
  • Open a self-directed brokerage account
  • Get assistance with an existing account
  • Place orders for stocks, bonds, mutual funds or options

BB&T Wealth


EmailBB&T Wealth

The Wealth Solutions Center is a team dedicated to supporting BB&T Wealth clients and assisting those interested in the services of BB&T Wealth.

  • Banking, strategic credit, investments, risk management, trust and estate planning
  • Schedule appointments with your local advisor
  • General inquiries and servicing requests


Loan information line: 888-562-6228

  • Early payoff quotes
  • General inquiries

Mail payments to:
BB&T Retail Lending
PO Box 580048
Charlotte, NC 28258-0048


Mortgage Servicing Center: 800-295-5744

  • Current mortgage rates
  • Mortgage account inquiries
  • Escrow account inquiries
  • Payoff quotes
  • Information on refinance
  • 1098 information
  • Spanish

Mail payments to:
BB&T Mortgage Payment Center
PO Box 580022
Charlotte, NC 28258-0022

Mail notices of error and request for information to:
BB&T MSCR Department
PO Box 3307
Greenville, SC 29602

BB&T online banking support

888-BBT-ONLINE (888-228-6654)

Log in to online banking

Enroll in online banking

  • Enroll in online banking
  • Bill payment questions
  • General online banking inquiries

Relocation services

Traditional banking services are provided by Truist Bank, Member FDIC.

Only deposit products are FDIC insured.

Investment and Insurance Products:
? Are not FDIC or any other government agency insured ? Are not bank guaranteed ? May lose value

Truist, BB&T®, Sterling Capital®, SunTrust®, SunTrust PortfolioView, Truist Securities®, SunTrust Premier Program®, AMC Pinnacle®, AMC Premier®, Access 3®, Signature Advantage Brokerage, Custom Choice Loan®, SunTrust SummitView®, and GFO Advisory Services®?are service marks of Truist Financial Corporation. All rights reserved. All other trademarks are the property of their respective owners.

Services provided by the following affiliates of Truist Financial Corporation: Banking products and services, including loans and deposit accounts, are provided by SunTrust Bank and Branch Banking and Trust Company, both now Truist Bank, Member FDIC. Trust and investment management services are provided by SunTrust Bank and Branch Banking and Trust Company, both now Truist Bank, and SunTrust Delaware Trust Company. Securities, brokerage accounts and/or insurance (including annuities) are offered by Truist Investment Services, Inc. (d/b/a SunTrust Investment Services, Inc.) and P.J. Robb Variable Corp., which are SEC registered broker-dealers, members FINRA, SIPC, and a licensed insurance agency where applicable. Investment advisory services are offered by Truist Advisory Services, Inc. (d/b/a SunTrust Advisory Services, Inc.), GFO Advisory Services, LLC, Sterling Capital Management, LLC, and Precept Advisory Group, LLC, each SEC registered investment advisers. Sterling Capital Funds are advised by Sterling Capital Management, LLC. Mortgage products and services are offered through SunTrust Mortgage, a tradename for SunTrust Bank now Truist Bank. Life insurance products are offered through Truist Life Insurance Services, a division of Crump Life Insurance Services, Inc., AR license #100103477, a wholly owned subsidiary of Truist Insurance Holdings, Inc.

"Truist Advisors" may be officers and/or associated persons of the following affiliates of Truist Financial Corporation: SunTrust Bank now Truist Bank, our commercial bank, which provides banking, trust and asset management services; Truist Investment Services, Inc., a registered broker-dealer, which is a member of FINRA and SIPC, and a licensed insurance agency, and which provides securities, annuities and life insurance products; Truist Advisory Services, Inc., an SEC registered investment adviser which provides Investment Advisory services.

Comments regarding tax implications are informational only. Truist and its representatives do not provide tax or legal advice. You should consult your individual tax or legal professional before taking any action that may have tax or legal consequences.

Truist Wealth, International Wealth, Center for Family Legacy, Business Owner Specialty Group, Sports and Entertainment Group, and Legal and Medical Specialty Groups are marketing names used by affiliates of Truist Financial Corporation.

Truist Securities is the trade name for the corporate and investment banking services of Truist Financial Corporation and its subsidiaries, including Truist Securities, Inc., member FINRA and SIPC.

Truist Bank, Member FDIC and an Equal Housing Lender.?

New York City residents: Translation or other language access services may be available. When calling our office regarding collection activity, if you speak a language other than English and need verbal translation services, be sure to inform the representative. A description and translation of commonly-used debt collection terms is available in multiple languages at

Branch Banking and Trust Company is now Truist Bank.?Learn more.

BB&T and SunTrust have merged to become Truist. Both institutions will continue to offer independent product lines for a period of time. This may include differing underwriting guidelines, product features, terms, fees and pricing. Our friendly teammates at your local SunTrust branches will be happy to walk you through their respective products. You can also learn more by contacting them at 800-SUNTRUST or

BB&T Complete Client Protection

about Truist Bank